Susan from Microsoft threatens to void my whole report if I ask for an update or any help other than dealing
with her.
---------- Forwarded message ----------
From: Susan <Susan.@microsoft.com>
Date: Thu, Jun 14, 2012 at 5:28 PM
Subject: RE: Customer Service Nightmare
To: "steve.@.com" <steve.@.com>
From: Susan <Susan.@microsoft.com>
Date: Thu, Jun 14, 2012 at 5:28 PM
Subject: RE: Customer Service Nightmare
To: "steve.@.com" <steve.@.com>
Steve,
The executive team will not be answering your email. They are aware of what you have been told regarding your piracy report, which is that once it has been received by mail and reviewed, the expected timeframe for a complimentary kit is 4-6 weeks if approved.
You are not to attempt to contact other employees at Microsoft regarding this matter any further. We are not obligated to send you a complimentary kit and if you continue, I will void your piracy report.
Susan
Senior Advocacy Specialist
|
You make a living by what you get. You make a life by what you give. ~ Winston Churchill
Nice recap of probably the worst customer treatment I have heard of. What a shitty company.
ReplyDeleteI can not believe that she would threaten you like that. Anyone who does not want the facts esclated is usually insecure about their job. Good luck