June 14, 2012
Susan from Microsoft threatens to void my whole report if I ask for an update or any help other than dealing
Thursday, June 14, 2012
Wednesday, June 13, 2012
Over 9 Weeks and still no Resolution
June 13, 2012
It has been over nine weeks since my access key was shut off by Microsoft. It has been over a week
It has been over nine weeks since my access key was shut off by Microsoft. It has been over a week
Tuesday, June 5, 2012
The Common Man Responds Back
June 5, 2012
I respond back copying more Microsoft Executives. You would think that one of those knuckleheads would pick up the phone and call me.
I respond back copying more Microsoft Executives. You would think that one of those knuckleheads would pick up the phone and call me.
Susan from Microsoft Provides More of a Runaround Response
June 5, 2012
Susan elects to remove the Microsoft Executives and provide more of a B.S. response. I wonder what she does not want the executives to see? Crappy customer service?
Susan elects to remove the Microsoft Executives and provide more of a B.S. response. I wonder what she does not want the executives to see? Crappy customer service?
Monday, June 4, 2012
I Respond to Susan and the Entire Microsoft Executive Management Team
June 4, 2012
I call Susan's bluff and respond to her and the Entire Microsoft Executive Management Team. The mailing address that she keeps referring to has never been provided by her or anyone at Microsoft.
---------- Forwarded message ----------
From: Steve <steve.@.com>
Date: Mon, Jun 4, 2012 at 7:44 PM
Subject: Re: Customer Experience
To: Susan <Susan.Susan@microsoft.com>, billg@microsoft.com, lisab@mcrosoft.com, kurtd@microsoft.com, peterk@microsoft.com, andrewl@microsoft.com, stevens@microsoft.com, brads@microsoft.com, kevint@microsoft.com
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, steveb@microsoft.com
From: Steve <steve.@.com>
Date: Mon, Jun 4, 2012 at 7:44 PM
Subject: Re: Customer Experience
To: Susan <Susan.Susan@microsoft.com>, billg@microsoft.com, lisab@mcrosoft.com, kurtd@microsoft.com, peterk@microsoft.com, andrewl@microsoft.com, stevens@microsoft.com, brads@microsoft.com, kevint@microsoft.com
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, steveb@microsoft.com
It appears that Susan from Microsoft's Manager went through the same Clown Customer Service training School that Susan attended
June 4, 2012
Susan responds and states that her Manager and Steve Ballmer's office is well aware of the great job that she does.
Microsoft Customer Service- "Who's on First Routine"
June 4, 2012
I respond back to Susan and her crack Microsoft Customer Service team pointing out her refusal to further escalate.
Susan from Microsoft Strikes Back!
June 4, 2012
Even though, I specifically asked to speak to someone with some authority and common sense, Susan contacts me back again. She refers to my "Pirated" copy of windows being still functional. Not
Sunday, June 3, 2012
Bill Gates and Steve Ballmer Ignore Plea
After Bill Gates and Steve Ballmer ignore my additional plea for help, I send the following request. Please note I specifically request that Susan does not contact me, as she is providing no value.
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