1st Escalation Attempt

This is my first escalation attempt that I sent on April 28, 2012.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Sat, Apr 28, 2012 at 4:11 PM
Subject: Customer Experience Re: Microsoft counterfeit report submission confirmation
To: Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, mswish@microsoft.com, support@microsoft.com,

Microsoft Hangs Up on Me and Disconnects Chat

April 28, 2012

In trying the status of my piracy report, I am hung up on twice and disconnected from a Chat after asking to be transferred to a supervisor.  I am including a copy of the chat log.  I then

Repeated Requests for Updates Go Unanswered

Throughout April and May, 2012

I send 5 requests to Microsoft.  I never receive a response back.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Tue, May 29, 2012 at 10:18 PM

Counterfeit Submission Report

April 21, 2012

I submit the online report with all required information.  https://www.microsoft.com/en-us/howtotell/cfr/report.aspx

OnlineDigitalItems is a Scam!

Even though www.OnlineDigitalItems.com advertised selling Genuine Microsoft software, was rated,

Microsoft Tags my OS as Fraudulent and Locks

mid-April, 2012

After using the Windows 7 operating system upgrade that I purchased for over eight months, I start receiving counterfeit messages every time I start Windows 7.  I am not able to download any updates, including critical security patches, from Microsoft.  I am told by