It appears that Susan from Microsoft's Manager went through the same Clown Customer Service training School that Susan attended

 June 4, 2012

Susan responds and states that her Manager and Steve Ballmer's office is well aware of the great job that she does.

---------- Forwarded message ----------
From: Susan <Susan. @microsoft.com>
Date: Mon, Jun 4, 2012 at 6:04 PM
Subject: RE: Customer Experience
To: Steve  <steve.@.com>
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, "mswish@microsoft.com" <mswish@microsoft.com>, MS Online Customer Service support <support@microsoft.com>

Steve,

You are required to mail in the documentation that is listed on the piracy website. You cannot submit it electronically.  

As for contacting my manager, he is well aware of how I manage my cases and this one in particular. Continuing to escalate higher will not change how this case will be handled. Steve Ballmer’s staff is also aware of this case, the steps that have been taken and what needs to happen on your part to move this case forward.

Your continued efforts to try and work around the process that’s been repeatedly explained and that every other person reporting piracy is held to will no longer be acknowledged.

Susan Susan Senior Advocacy Specialist 425-722-XXXX

You make a living by what you get. You make a life by what you give.  ~  Winston Churchill