Microsoft Customer Service- "Who's on First Routine"

June 4, 2012

I respond back to Susan and her crack Microsoft Customer Service team pointing out her refusal to further escalate.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Mon, Jun 4, 2012 at 5:47 PM
Subject: Re: Customer Experience
To: Susan Susan <Susan.Susan@microsoft.com>
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, "mswish@microsoft.com" <mswish@microsoft.com>, MS Online Customer Servicesupport <support@microsoft.com>

Dear Ms. Susan:

You seem to be missing several very clear points here. First off, it has been well over the six week period that you continue to quote, since I submitted all of the requested information to your Counterfeit team.  I have repetitively sent this information to you electronically to make sure that all relevant information is received.  The website that you continue to direct me to reflects this submission date.

Secondly, in additional to the constant pop-ups that the operating system is pirated, I have not been able to receive any critical security updates since your organization identified the software I purchased from your retailer as counterfeit.  I would suggest that based on the well-publicized security attacked on Microsoft operating systems, this is more than inconvenience you mention.

Lastly, I requested to speak to your Manager on May 11.  You refused.  I requested further escalation May 29 and June 3.  I hear back from you with the same run around from you.  Once again, I need real customer service help here.

This whole experience has been like a bad, "Who's on First", Abbott and Costello routine.

Steve