Follow-up with Microsoft Executives and Board

July 31, 2012

I send the following to Microsoft Executives and copy a few Board members.

From: Steve  [mailto:steve.@gmail.com]
Sent: Tuesday, July 31, 2012 11:22 PM
To: kurtd@microsoft.com; peterk@microsoft.com; andrewl@microsoft.com; stevens@microsoft.com; brads@microsoft.com; kevint@microsoft.com; steveb@microsoft.com; tonyb@microsoft.com; qil@microsoft.com; donm@microsoft.com; ericr@microsoft.com
Cc: billg@microsoft.com; rhastings; john.thompson

Subject: "Your most unhappy customers are your greatest source of learning."- Bill Gates, Founder, Microsoft

I recall reading the following quote by Mr. Gates:

“Your most unhappy customers are your greatest source of learning.”
Bill Gates, Founder, Microsoft

Re:  Counterfeit Report Number:  E37R-KU2U

After the following note from Ms. Susan, not receiving the replacement license code that was promised over three months ago, and the status on the Microsoft website still noting “Counterfeit

I Call to Check Status

July 16, 2012

After the threat from Susan, not receiving the replacement software that was promised over three months ago, and the status on the Microsoft website still noting “Counterfeit report submitted”, I decide to call Microsoft.

First, I call (866) 530-6364, the number that was provided in the chat session back on April 28.  After waiting on hold and explaining this whole nightmare, I am instructed to call (800) 936-5700.  After waiting on hold and explaining the situation to Philip, he gives me reference number 120716014144032.  Philip says that he can not help me though and suggests that I call (800) 360-7561.  After calling and waiting on hold for a third time, I talk with Suzanne and then Beth (employee ID 3332261).  Neither “customer service” representative can help me or even provide a meaningful update.

Microsoft truly sucks.