Susan from Microsoft Strikes Back!

June 4, 2012

Even though, I specifically asked to speak to someone with some authority and common sense, Susan contacts me back again.  She refers to my "Pirated" copy of windows being still functional.  Not
being able to download any critical security updates and receiving pop-up messages every few minutes, is not what I consider fully functional.

Furthermore, she politely suggests that I Just buy another copy of Windows 7 from the "Microsoft Store."  What a great idea, after paying for Windows Vista, a downgrade to Windows XP, and an upgrade to Windows 7, why not hand over some more hard earned money to Microsoft?

---------- Forwarded message ----------
From: Susan <Susan.Susan@microsoft.com>
Date: Mon, Jun 4, 2012 at 2:08 PM
Subject: RE: Customer Experience
To: Steve  <steve.@.com>, Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>
Cc: Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, "mswish@microsoft.com" <mswish@microsoft.com>, MS Online Customer Service support <support@microsoft.com>

Moving Steve Ballmer and Bill Gates to BCC

Steve,

I provided the mailing address you needed to send your documentation to on May 16th and at that time also called out that the FAQ that states that IF APPROVED, it can be four to six weeks for the delivery of a complimentary kit.

In the meantime, the pirated copy of Windows 7 you currently have installed on your computer while inconvenient, is still functional. If you are unwilling to wait until a decision has been made on your piracy claim, you can purchase a genuine copy of Windows 7 at any authorized reseller including the Microsoft Store - http://www.microsoftstore.com/.

Thank you,

Susan Senior Advocacy Specialist 425-722-XXXX

You make a living by what you get. You make a life by what you give.  ~  Winston Churchill