After the
threat from Susan, not receiving the replacement software that was promised
over three months ago, and the status on the Microsoft website still noting “Counterfeit
report submitted”, I decide to call Microsoft.
First, I
call (866) 530-6364, the number that was provided in the chat session back on
April 28. After waiting on hold and explaining
this whole nightmare, I am instructed to call (800) 936-5700. After waiting on hold and explaining the
situation to Philip, he gives me reference number 120716014144032. Philip says that he can not help me though
and suggests that I call (800) 360-7561.
After calling and waiting on hold for a third time, I talk with Suzanne
and then Beth (employee ID 3332261).
Neither “customer service” representative can help me or even provide a
meaningful update.
Microsoft
truly sucks.
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