I Respond to Susan and the Entire Microsoft Executive Management Team

 June 4, 2012

 I call Susan's bluff and respond to her and the Entire Microsoft Executive Management Team.  The mailing address that she keeps referring to has never been provided by her or anyone at Microsoft.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Mon, Jun 4, 2012 at 7:44 PM
Subject: Re: Customer Experience
To: Susan <Susan.Susan@microsoft.com>, billg@microsoft.com, lisab@mcrosoft.com, kurtd@microsoft.com, peterk@microsoft.com, andrewl@microsoft.com, stevens@microsoft.com, brads@microsoft.com, kevint@microsoft.com
Cc: Microsoft GetHelp <pqmglba@microsoft.com>, Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, steveb@microsoft.com

Dear Ms. Susan:

As background, you previously contacted me after I was given misinformation from your toll free customer service center and disconnected by your Chat team.  I have also followed every step in the online piracy submission process. With this is mind and all of the fact-based documentation in the following series of correspondence, please explain what exactly you mean by the statement, “Your continued efforts to try and work around the process that’s been repeatedly explained and that every other person reporting piracy is held to will no longer be acknowledged.”  Where exactly have I tried to work around the Microsoft process?

I followed all of the steps on the Microsoft Piracy website on 4/21/2012.  I have read through the FAQ’s that you directed me to.  As of today, the “Check Status” URL states that my report was submitted on 4/21/2012, with a status of “Counterfeit report submitted.”  Please see the following screen capture.

What exact additional information are you asking me to provide?  Again the website and the FAQ’s does not state what additional information is required.  How am I supposed to know what is missing?

Please answer the aforementioned questions, so I can proceed accordingly.  I thank you in advance for your reply.

Sincerely,

Steve

Counterfeit Report Id: E37R-KU2U

Current Status: Counterfeit report submitted

• History:

Event

Date

Counterfeit report submitted

Saturday, April 21, 2012