Bill Gates and Steve Ballmer Ignore Plea

June 3, 2012

After Bill Gates and Steve Ballmer ignore my additional plea for help, I send the following request.  Please note I specifically request that Susan does not contact me, as she is providing no value.

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Sun, Jun 3, 2012 at 12:12 PM
Subject: Re: Customer Experience
To: "pqmglba@microsoft.com" <pqmglba@microsoft.com>, "usrmt@microsoft.com" <usrmt@microsoft.com>
Cc: Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, "mswish@microsoft.com" <mswish@microsoft.com>, "support@microsoft.com" <support@microsoft.com>, steveb@microsoft.com,billg@microsoft.com

Please review the following series of messages  I have not heard anything back from the following letter that I sent to Mr. Gates and Mr. Ballmer on May 29. It has been over six weeks since I submitted a counterfeit submitted. This is the worst customer service that I can ever recall experiencing. 

Will someone of authority, please contact me to get this matter resolved?  With the time of phone calls, chat, and e-mail follow-up, I could have bought a new computer with Windows 7 many times over.

Please have someone senior to Ms. Susan contact me.  Ms. Susan is not customer focused, not an advocate in any way, nor resourceful.  All she has offered in the way of help is that this matter is in another departments hands and I can contact via the postal service. 

I can be reached at (XXX) XXX-XXXX. 

Respectfully,

Steve