This is my first escalation attempt that I sent on April 28, 2012.
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Forwarded message ----------
From: Steve <steve.@.com>
Date: Sat, Apr 28, 2012 at 4:11 PM
Subject: Customer Experience Re: Microsoft counterfeit report submission confirmation
To: Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, mswish@microsoft.com, support@microsoft.com,
Hello:
Please review the following series of messages. I have now called your service line four times, waited on hold, been through two chat sessions, and reported the fraudulent software that I was sold online.
In my most recent "Chat Session" with Mark, I do not appreciate the way I was treated. After requesting to "Chat" with his supervisor, He disconnected me. Please review the following chat log.
Please contact me with an update on my request to get the software that I paid for reactivated. I can be reached at XXX-XXX-XXXX
Thank you in advance for your help.
Respectfully,
Steve
From: Steve <steve.@.com>
Date: Sat, Apr 28, 2012 at 4:11 PM
Subject: Customer Experience Re: Microsoft counterfeit report submission confirmation
To: Microsoft Counterfeit Report Submissions <cfrv2prd@microsoft.com>, mswish@microsoft.com, support@microsoft.com,
Hello:
Please review the following series of messages. I have now called your service line four times, waited on hold, been through two chat sessions, and reported the fraudulent software that I was sold online.
In my most recent "Chat Session" with Mark, I do not appreciate the way I was treated. After requesting to "Chat" with his supervisor, He disconnected me. Please review the following chat log.
Please contact me with an update on my request to get the software that I paid for reactivated. I can be reached at XXX-XXX-XXXX
Thank you in advance for your help.
Respectfully,
Steve
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