Microsoft Hangs Up on Me and Disconnects Chat

April 28, 2012

In trying the status of my piracy report, I am hung up on twice and disconnected from a Chat after asking to be transferred to a supervisor.  I am including a copy of the chat log.  I then
contacted Ryan XXXX and his supervisor John XXXXX (ID 23475) via Microsoft's toll free customer service center. They are unable or unwilling to help.

You are now chatting with 'Mark'.

Steve : Hello: I am writing about Your Counterfeit Report Number: E37R-KU2U. It has been a week and I have not heard back anything frrom my report. I have a sales receipt and license key for the Windows 7 Professional operating system that I am using. I am unable to get any updates as, I am being prompted with a "Windows 7 is not genuine" message.

Mark: Welcome to Microsoft Customer Service Chat, Steve. Please give me a moment while I review your question. Is that okay?

Steve : Yes

Mark: I understand that you are receiving a prompt that your copy of Windows is not genuine, though you bought a genuine copy of Windows.

Mark: I know those error messages can be frustrating sometimes. I will be more than happy to help you.

Mark: If I am unable to resolve your issue on chat, I will provide all the other support options available to resolve your issue.

Mark: May I have the 25-digit product key of your Windows 7?

Steve :XXXXXXXX (redacted) W4K

Steve : I halready called support and was on hold a week ago.

Mark: Let’s check the activation status of your Windows by following these steps:

Mark: 1. Click on Start

Mark: 2. Please enter the following command in the search box: slmgr.vbs -dlv

Mark: 3. Please provide me with the activation status in the License Status section

Steve : It says "Notification"

Mark: For further assistance with this, please contact our Windows 7 Genuine Advantage department at: (866) 530-6364. The Genuine Advantage team is available from 5:00 A.M. – 7:00 P.M. Pacific Time, Monday through Friday and closed Saturday and Sunday.

Mark: The team I am referring you to is well equipped and will help you with your concern.

Steve : Notification Reason 0XC004F200 (non-genuine).

Mark: Is there anything else I can assist you with?

Steve : Mark

Steve : I already contacted that number

Steve : They directed me to an online form

Steve : that I filled out a week ago

Steve : I received Counterfeit Report Number: E37R-KU2U

Steve : I want to "Cat" wityhout a supervisor if you are unwilling or unable to help me

Steve : Chat with your supervisor

Mark: Please contact the above mentioned number. They will address your concern.

Mark: Thank you for using Microsoft Customer Service Chat. Please feel free to come back again. We are available 7 days a week, 24 hours a day.

Chat session has been terminated by the agent.