Susan from Microsoft Responds

May 2, 2012

Susan responds as follows.  I give her credit for a quick response and that is about it.

I love how after she questions the amount of paid for the Windows 7 upgrade.  Hello, McFly!  Is anybody home?!  I paid for Vista, paid another $59.95 to downgrade to XP, and paid another $85.95 to upgrade to Windows 7, and she is claiming that the price I paid is too low!



I can buy a new HP Desktop with Windows 7 preloaded for less than $400.  No wonder Antitrust complaints were brought against Microsoft.

---------- Forwarded message ----------
From: Susan  <Susan.@microsoft.com>
Date: Wed, May 2, 2012 at 1:10 AM
Subject: RE: GH Steve  - 10526328 [SLB]
To: Steve  <steve.@gmail.com>
Cc: Microsoft Customer Advocacy - United States <usrmt@microsoft.com>, Microsoft GetHelp <pqmglba@microsoft.com>

Hi Steve,

Thank you for forwarding the additional information.

I checked the product key you provided and confirmed that the key has been disabled. While I can’t speak to the business practices of OnlineDigitalItems, I can tell you there are a very limited number of sites that are allowed to sell Microsoft software downloads. In most cases where software is sold as a digital download outside of a Microsoft direct website, the software is pirated. These sites attract customers by offering significantly reduced pricing. The MSRP for Windows 7 Professional Upgrade is $199, significantly higher than $85. More information on how to avoid piracy can be found here - http://www.microsoft.com/en-us/howtotell/Software.aspx#Digital

In some circumstances, Microsoft offers customers who unknowingly purchase pirated products and opportunity to buy legitimate software at a discounted price. I see that you submitted your case on April 21^st. It will be reviewed and you may be asked for additional information. After investigating you’ll be notified if you’re eligible for any pricing promotions. You can check on the status of your report here - https://www.microsoft.com/en-us/howtotell/cfr/reportstatus.aspx.

Any concerns you have regarding the charges you incurred purchasing the copy of Windows you currently have will need to be addressed with the company you purchased it from. It looks as though you paid via PayPal, so you may want to contact them as well to see if they offer any assistance in obtaining a refund.

If you have any additional questions, please let me know.

Thank you,

Susan Senior Advocacy Specialist 425-722-XXXX

You make a living by what you get. You make a life by what you give.  ~  Winston Churchill