Resend of all Information Again

May 1, 2012 (Same Day)

I e-mail Susan at Microsoft and we talk on the phone.  She describes Microsoft's Piracy team as some type of super secret agency that she does not have access to.  Susan claims that she will help me get this matter resolved.



I attach a .pdf of all of the electronic documentation requested and more- receipt, PayPal transaction details, online secure sight, and license key instructions

---------- Forwarded message ----------
From: Steve  <steve.@.com>
Date: Tue, May 1, 2012 at 9:33 PM
Subject: Re: GH Steve  - 10526328 [SLB]
To: Microsoft GetHelp <pqmglba@microsoft.com>, Susan.@microsoft.com
Cc: Microsoft Customer Advocacy - United States <usrmt@microsoft.com>

Re:  Your Counterfeit Report Number: E37R-KU2U

Dear Ms. :

Thank you for getting back to me.  I provided all of the information that you are requesting in the online submission on April 21, 2012 after I spoke to your Service Center.  I received Counterfeit Report Number: E37R-KU2U after submitting, although no one at Microsoft seems to know what I am referring to when I mention this number.

 I also provided all of this information via several Chat sessions (one of which I was disconnected from when I asked for a Supervisor) and verbally over the phone.  However, I will provide again if it will help you get this resolved.  It has been very frustrating.

•  I purchased a Dell computer with Windows XP preloaded and an upgrade disk to Windows Vista.
•  On July 22, 2011, I ordered Windows 7 Professional Upgrade from www.onlinedigitalitems.com  I found this site in a Google Shopping search.  The merchant was rated.  If you go to the website today, they are still operating and represent “….genuine software online.:  It appears that all they sell are Microsoft products.
• I successfully installed the software and had been using it until mid-April, 2012.  I started receiving the counterfeit messages.  After all of the documentation an back and forth detailed below, I am being told by your representatives the that the license key I was sold has been used many times and has been disabled.
•  I have tried contacting the merchant over 10 times via phone, e-mail, and chat.  I can not get a response.

Please provide me with a resolution to this issue.  I can be reached at (XXX) XXX-XXXX.

Respectfully,

Steve