Microsoft Merchant is Still Selling Microsoft Software

May 2, 2012

I let Susan know that PayPal is refusing to credit back the charges because Microsoft turned off my license key seven and a half months past the purchase date. I also let her know that their merchant
site is still up and running and selling Microsoft software (over eight months past the date that I purchased.)

---------- Forwarded message ----------
From: Steve  <steve.@gmail.com>
Date: Wed, May 2, 2012 at 6:57 AM
Subject: Re: GH Steve  - 10526328 [SLB]
To: Susan  <Susan.@microsoft.com>

Hi Susan:

I have already tried to reverse the charges with PayPal. They will not as they claim to only handle missing or defective merchandise. They claim that they have no way of knowing if the software is fraudulent. 

The representative that I spoke to back on 4/11 told me that Microsoft would ship me new software in a week or less. 

Why is your investigation taking so long?  As you know, the operating system that I am using is no longer able to update, has less functionally, and we are constantly getting the counterfeit message. This is the only computer we have.

Why has Microsoft done nothing to hit down this site?  Based on what you are telling me, I am surprised that ate still operating and selling "genuine" Microsoft software, including Windows and Office, online. 

Please let me know. 

Thanks,

Steve